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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Schaff

November 27, 2025

5  out of  5
rating by Brian Schaff
"Had the pleasure of working with Jenn. She was so helpful in answering every question I had and I appreciate her honesty with everything. I have to recommend her to the next person. Thank you!!"
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Katie Lemmon

November 26, 2025

1  out of  5
rating by Katie Lemmon
"Unfortunately, you will pay a high premium but never get to use any of the insurance you pay so much for. They quickly deny claims regardless of circumstances. A sudden leak in our home, which should be covered in the policy, was denied, sight unseen. Always quick to deny claims and zero customer service skills when providing any information. I assume they must get some kind of kick back for denying claims. If it was their home, maybe they would care. After 24 years of business and never getting to use what we pay for, we are happily moving to another company. Avoid at all costs!"
We responded:
"Thank you for sharing your experience. We understand how frustrating it can be when a claim does not go as expected. Water damage claims, in particular, can be quite complex and sometimes tricky to navigate due to the specific terms and conditions in insurance policies. State Farm strives to apply coverage wherever possible and works diligently to help our customers through the claims process. We truly value your business and would welcome the opportunity to discuss your concerns further to see if there is any way we can assist. "
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Kathy Johnson

November 26, 2025

5  out of  5
rating by Kathy Johnson
"Love these guys!! Always on top of it, and will do whatever it takes to get you what you need"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you appreciate our dedication and commitment. We're always here to go the extra mile to make sure you get exactly what you need!"
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Olesya Andreyev

November 24, 2025

5  out of  5
rating by Olesya Andreyev
"Thank you for your work! You were helpful."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Claire Hsu

November 19, 2025

5  out of  5
rating by Claire Hsu
"My business had two car accidents within the last two months, and Jeff provided clear and professional guidance throughout the process. He was courteous and helpful. By comparison, my other insurance company asked me to call the claim number and did not assist with my questions or the process. Jeff’s service was outstanding."
We responded:
"Claire, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service that you received. If you ever have any additional questions or need assistance, we’re here to help!"
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Niyousha

November 14, 2025

5  out of  5
rating by Niyousha
"Caitlyn was extremely helpful throughout the process. She provided multiple quotes, guided me step by step, and prepared all the necessary documents efficiently."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Eva Golicz

October 13, 2025

5  out of  5
rating by Eva Golicz
"Caitlyn was great! Professional, persistent and quick. She knows her stuff."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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abdulwahid khalid

September 14, 2025

5  out of  5
rating by abdulwahid khalid
"Getting this auto/renters insurance was super easy. Caitlin was helpful and accommodative to my requests and finally o got what I needed."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Jason Wu

August 18, 2025

5  out of  5
rating by Jason Wu
"Caitlyn helped me really well on my urgent need for car insurance, good services!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Daniel León Valeri

August 5, 2025

5  out of  5
rating by Daniel León Valeri
"Working with Jeff is a real pleasure, he made a search for the best plan according to the needs of my business, which was not easy, but he also put a lot of emphasis on getting the best price. Jeff is a true PRO in the insurance industry, highly recommended!"
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Kevin Kuehn

July 30, 2025

1  out of  5
rating by Kevin Kuehn
"Awful. Started contacting me when I looked online. I never contacted them and now they won't leave me alone."
We responded:
"Kevin- Thank you for taking the time to share your feedback. We’re sorry to see your 1-star review. We understand you requested a quote through an online source, and our team promptly followed up to provide the information you needed. If there was anything about our process that didn’t meet your expectations or if you have any additional questions, please let us know—we’re here to help! Your satisfaction is very important to us, and we’d appreciate the opportunity to address any concerns you may have. "
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Chito Santos

July 3, 2025

5  out of  5
rating by Chito Santos
"Caitlyn and Jessica were so helpful, knowledgeable and professional. They’re the reason I have no regrets at all leaving AllState!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Patty Hoffman

June 27, 2025

5  out of  5
rating by Patty Hoffman
"Worked with Caitlyn"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ilnitsky Lily

June 20, 2025

5  out of  5
rating by Ilnitsky Lily
"Fast and friendly customer service. State Farm agent Caitlyn gave me more than 50% lower price on full coverage insurance. I really appreciate it because it saves me so much money. I’ve been helping my sister (single mom) with three kids from Ukraine."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ed Hodapp

June 17, 2025

5  out of  5
rating by Ed Hodapp
"Excellent communication and help! Made getting insurance very easy."
We responded:
"Thank you, Ed, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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L C

May 17, 2025

5  out of  5
rating by L C
"I want to thank Tiarra Cross for her expertise and care in helping me navigate through many questions regarding different types of insurance policies. Tiarra is patient, detailed oriented, and she demonstrates great professionalism in taking care of her customers. She responds to inquires in a timely fashion and she provides detailed answers in an easy to understand manner."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Faustus Lugome

April 19, 2025

5  out of  5
rating by Faustus Lugome
"Jesica was so helpful, professional , thorough , she is amazing, she made me feel cared thanks, she knows what she is doing"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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A J

April 7, 2025

5  out of  5
rating by A J
"I have known Jeff Sand for half my life, it is good to be back with his agency! Recommend his insurance services to anyone looking to switch! State Farm is the way to go."
We responded:
"Thanks for trusting us with your insurance needs! We're so glad to have you back and look forward to serving as your agency once again."
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Brother Char

March 11, 2025

5  out of  5
rating by Brother Char
"Jeff has been servicing our family for insurance purposes for years and we are delighted with his service. Jessica, who works in his office was able to use her number skills and get us a significant discount on our policy which we deeply appreciated in these interesting times. She was pleasant through the entire process, asked proper probing questions was never anything other than charming and delighted us by fixing our rates to where we could still afford them. As prices in Kirkland continue to rise due to the affordability of the area and the interesting perspective of the current city council, it's reassuring to know that standby is like Jeff are still around to control costs and take care of the working family and we deeply appreciate his commitment to our our satisfaction. As customers. We intend to stay with his office for many years to come."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office, and it is a true pleasure to be of assistance. If you ever have any questions or need assistance, we’re here to help!"
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Jolie Martinez Brenis

February 14, 2025

5  out of  5
rating by Jolie Martinez Brenis
"The process of switching over from Geico was super simple thanks to Caitlyn. I saved $140 by switching. Best choice so far of 2025. Thanks a lot!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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garth stewart

February 7, 2025

5  out of  5
rating by garth stewart
"Caitlyn was super helpful, ran and reran my quote so there were no surprises when I purchased. Highly recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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jean khawand

January 26, 2025

5  out of  5
rating by jean khawand
"I have been working with Jeff and his agency for over 15 years now. Their interactions have always been seamless and professional. Jeff and his Staff have always been extremely responsive and have provided me with all my insurance needs, and the right coverages. I needed car insurance for a new purchase just last week, Jennifer was really great in understanding my insurance needs and providing the right coverage, saving me time and money!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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ChromeQuake

January 16, 2025

5  out of  5
rating by ChromeQuake
"Succinct and professional. Perfect service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Loree Adams

January 13, 2025

5  out of  5
rating by Loree Adams
"I transferred back to WA and called Jeff’s office and had the absolute pleasure of working with Jessica! She went above and beyond!!! I couldn’t appreciate her more💜"
We responded:
"Thank you, Loree, for your 5-star review! Welcome back! My State Farm team and I are happy to be your good neighbor again!"
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Mike Cruz

December 19, 2024

5  out of  5
rating by Mike Cruz
"Jessica has always been so accommodating when we need assistance. She is always pleasent on the phone and her follow through is a plus 5 Stars. I would recommend this office because of Jessica's outstanding service. Thank You, Mike"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."